Kelly Brown joined the team in 2014 as a Customer Service Representative and has been in the insurance business for nearly 10 years. She was raised in Dover and graduated from Dover High School. She now resides in Dover with her husband and son, while her daughter attends the University of Akron. She has traveled and lived in many parts of the US and Europe. She Ioves to be on the customer service end of the business, and has been extensively involved in the infrastructure of the Agency’s Management System. The structure of this system has made the agents and service reps jobs more efficient in helping serve our clients.